Quotes and orders
Any quotation we issue is open for acceptance for 30 days from receipt and is subject to availability at the time of order. Under no circumstances are items guaranteed by quotations.
Unless stated otherwise, the price quoted is an illustrative estimate only and the price charged will be our current price at the time of delivery.
All orders will be confirmed in writing via a formal order acknowledgement to ensure that no miscommunication occurs and to ensure your complete satisfaction. The order acknowledgement will detail the plant material, pricing, delivery address and invoice address. You must check this thoroughly and notify us immediately of any inaccuracies.
All confirmed orders that are held longer than 30 days will incur a holding fee of 10% per month to allow for maintenance and storage.
All orders for stock specially bought in cannot be cancelled, unless agreed to by the management.
If it is agreed that the order may be cancelled:
- Hortus Loci reserves the right to make a handling and restocking charge of 25% on stock which is cancelled if ordered in error by the client or are no longer required.
- Hortus Loci reserves the right to make a handling, maintenance, and administration charge of 25% on confirmed orders that are cancelled prior to delivery of the goods.
- If items which are either cancelled or returned have been specially purchased (e.g. goods that are not normally stocked by Hortus Loci), Hortus Loci reserves the right to make a handling, maintenance and administration charge of 75% of the sales price of the item(s) ordered, or render a charge equal to the cost of the item(s), whichever the greater.
Approximate lead time from confirmation to delivery will always be highlighted at the quotation stage.
All first-time trade purchases must be paid for in full at the time of order.
A non-refundable deposit of 50% is due on confirmation of all orders. This is required in order to secure stock. The balance is due upon receipt of the formal invoice following delivery.
Management reserves the right to rescind account status of past due accounts although sales on a cash basis will always be welcome.
We reserve the right to the property of any goods sold until payment is cleared in full.
We will allow a potential customer the opportunity to select and reserve stock for 5 working days, except when the stock is in flower or in seasonal colour. Please note that reserves should only be requested on stock for which there is full intent to purchase, subject to verification of logistical suitability.
If during the period of 5 days reserve, another customer wishes to purchase the stock, we reserve the right to contact the customer who has reserved the stock to verify continued desire to purchase.
All reserves are held at the discretion of the management, who reserve the right to refuse or cancel a reserve at any time, particularly if the reserving customer does not promptly respond to a request to confirm continued interest.
All reserve orders will expire after 5 working days. The reserve label may not be removed immediately, but the stock will be registered as saleable to anyone. If you find that you do not need stock you have placed a reserve on, we would appreciate being notified promptly as a matter of courtesy.
We calculate deliveries by the mile. Rates vary according to the type of vehicle required, loading/unloading time and whether you request a specific timeslot or shared load. Congestion charges are included in the cost if applicable.
We will do our utmost to facilitate your requested delivery date and timeslot. However, although we will confirm prior to delivery the date and time, we are not liable for any damages the customer may claim due to delays from weather, road closures, mechanical breakdowns, or any event out of the control of Hortus Loci Ltd.
You must inspect the goods on delivery. If any goods are damaged or not delivered, you must telephone the office and write to us to confirm your claim with photographic evidence within two days of delivery. You must give us a fair chance to respond to your claim and to inspect the damaged goods. If you fail to notify us within the specified requirements, you will not be entitled to reject the goods and will be deemed to have accepted them.
Any plant material that is unacceptable must be rejected at the time of delivery. Failure to do so will deem these goods as being accepted by the customer.
Delivery charges are for curbside delivery only. If you require additional labour or machinery to unload, this will be chargeable and must be agreed in advance.
Parking permits and/or adequate parking space for the delivery vehicles must be arranged and paid for by the client prior to delivery. If this is not done and parking tickets occur, outside of our control, the cost will be passed on to the client.
Additionally, should delivery have to be abandoned due to no fault of our own there will be a redelivery charge.
Our driver has the right to reasonably refuse to offload if he/she deems conditions to be unsafe.
It is the responsibility of the client to ensure the site is accessible.
If delivery is required in installments, these will be charged as individual deliveries.
We can facilitate collections Monday-Friday between 09:00-15.00. At least 48 hours’ notice is necessary to prepare orders for collection of stock from our nursery. Normal payment terms of 50% on confirmation and the balance on receipt of the invoice apply. During peak times additional time may be needed to pick your order.
Because of the time required to prepare orders for dispatch, it is imperative for a customer to give 72 hours’ notice should it become necessary to postpone or cancel a scheduled delivery.
Postponements with less than 72 hours’ notice will incur a 10% restocking fee on the basis that delivery will be rearranged at a later date.
Cancellations with less than 72 hours’ notice will incur a 25% restocking fee.
Cancellation of a collection from the nursery must be received 24 hours prior to the collection date. Failure of this will result in a 10% restocking fee.
You may not cancel delivery if we receive your request after the goods have already left the nursery.
Our availability list is subject to items remaining unsold at the time of order.
These terms and conditions shall take precedence over any other that customers may attach to their orders.
Prices are quoted for the plant stock only and do not include delivery or VAT unless specified. Our VAT number is 913557815.
All plants are believed to be true to name, but in the event of an error on our part, our liability to pay charges or compensate shall not exceed the value of the price paid.
All holding and restocking fees are plus VAT.
Updated 1st October 2021